- Who pays when an adviser connects me?
- The adviser. A connected landlord pays nothing and gets the full product. If you were invited by your adviser, your access is already covered.
- Whose record is it?
- Yours. If an adviser link ends, the record stays with your account. It drops to the free limit (your first three properties) until you connect an adviser again, and your portfolio data can be exported from the service at any time. See how custody and separation work.
- I don't have an adviser. Can I still use it?
- Soon. Free landlord accounts are not open yet; register interest below and we'll write when they are. Primehold is complete on its own; connecting an adviser is opt-in, never automatic.
- For advisers: what counts as a client account?
- An actively connected client. Archived clients keep their full history and don't count toward your band. Properties are never counted: bands measure clients, not data.
- Can my spouse or property manager log in?
- Yes, on a Sponsored (adviser-connected) account: multiple users, each with their own login, and every entry shows who logged it. A Free account is a single login.
- Contracts and cancellation?
- Adviser plans are monthly and you can cancel any time. Annual billing gives two months free on Founding, Solo and Firm; Enterprise is billed monthly only. Your data exports whole whenever you ask.